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Frequently Asked Questions
Q: Would you please provide
me with a rough approximate cost for an Aspen Seating system and
the accompanying fitting process?
A: The estimated cost of the seating system is derived from the
results of the free, no obligation evaluation to determine which
Aspen seating system is indicated and what accessories you need.
We provide several different seating systems, and the average
MSRP (Manufacture's Suggested Retail Price) can range from $1,200
- $9,500 depending on which seating system and what components
are required to best support your needs. There is no separate
cost for the fitting process. The cost includes a one to three
year warranty, which covers adjustments for reasonable growth
and change.
Q:
Does the cost include travel and accommodations?
A: No. However, as a service to our clients, we contract with
two local hotels that give our clients and their families discounted
rates. We may be able to refer you to other services required
during your visit such as accessible transportation.
Q:
Could you please describe the process for obtaining Aspen Seating's
products and services and how long it takes?
A: Aspen Seating provides their products and services through
rehabilitation technology suppliers. When possible, we attend
the initial evaluation with you to determine if an Aspen Seating
system is appropriate and generate the documentation to justify
it to your insurance provider. If a "hands-on" evaluation
is not possible for our out-of-state clients, we have worked successfully
with local physical/occupational therapists, and/or other care
providers to generate our estimate and letter of medical necessity.
The rehabilitation technology supplier then submits the documentation
with a quote to your insurance provider for a prior authorization.
Upon approval from the funding source, the rehabilitation technology
supplier issues us a purchase order. At that point you will be
contacted to schedule your fitting. The actual time you spend
at our clinic is dependent on your specific needs and the type
of system being provided. It may require as little as two appointments
over a two or three day period, to multiple appointments over
a longer period. If you are visiting us from out of state, you
may be asked to stay in the Denver area for two weeks to ensure
the system is working perfectly before you leave our direct care.
Individuals within driving distance to one of our facilities will
typically be involved in a 2-3 day fitting process.
Q:
I don't have insurance, or my insurance does not cover rehabilitation
equipment. How can I access Aspen Seating services?
A: You may be able to access us directly if you are paying with
cash or credit card. We do not bill insurance or other third party
payers. Contact us to determine if your situation will permit
direct access to our services.
Q:
How can I be sure that my new Aspen Seating system will continue
to meet my needs over time?
A: Aspen Seating has the most comprehensive warranty program in
the wheelchair seating industry. All of our seating systems can
be adjusted to accommodate changes in your condition, and any
such adjustments are included in your initial warranty period.
Depending on the system provided, your system will be covered
by our warranty for one to three years. We work closely with you
to ensure continued success with your seating system. Follow-up
is initially conducted through a phone call to make certain the
seating system is working optimally. We will then contact you
upon the one year anniversary (six months for some cases) of the
delivery of your system to schedule a re-evaluation. We continue
to follow-up at regular intervals. Significant change in your
physical condition that is beyond the adjustability of your system
would justify a replacement. You are encouraged to contact us
at any time you need attention, regardless of the status of your
warranty. Recognizing that our program includes on-going care
will assist you in planning for travel and accommodations if necessary
to care for your seating needs.
Q:
Does your warranty include system covers/upholstery?
A: No. Typically, Aspen Seating systems require new upholstery
or covers as well as replacement of some of the soft goods within
your system on a twelve to eighteen month interval. This is called
a system refurbishment and is typically covered by insurance.
Frequency of these services depends primarily on the level of
care you take in maintaining your Aspen Seating system. Refurbishments
and adjustments can typically be accomplished within a single
day. Your physical presence for these adjustments and refurbishments
may be necessary to ensure the system is working correctly. If
upon a follow-up call we confirm the fit of your system is excellent,
with no signs of skin redness, discomfort, etc. it could be possible
to send the system to us for refurbishment, but that would leave
you without your system for a number of days. Refurbishment costs
do not include shipping and handling.
Q:
How long does an Aspen Seating system last on average?
A:. We replace less than 3% of our systems at the three-year mark.
The majority of those three-year-old systems have had only one
refurbishment. The systems that have been replaced are equally
divided between replacement due to significant change in physical
status, and replacement due to neglect, abuse, or avoidable damage.
Many factors can influence how long the system will last.
Q:
I have several wheelchairs. Can I use my Aspen Seating system
in all of them?
A: Probably. Again, this will depend on which seating system is
delivered. One of our systems would require the wheelchairs to
be exactly the same in measurement. The majority of our seating
systems are easily transferable between multiple mobility bases
(wheelchairs) of varying sizes at minimal additional cost. Many
Aspen Seating customers use their seating systems in multiple
wheelchair and out-of-wheelchair settings. Our systems are lightweight
and easy to remove and install.
Q:
If I get a new wheelchair, will I need a new Aspen Seating system.
A: Probably not. There will most likely be some cost in transferring
the Aspen Seating system on to your new wheelchair, but rarely
does it require complete replacement. Many of our customers time
the purchase of their new wheelchairs around the refurbishment
of their Aspen Seating system. This allows us to perform the simple
modifications necessary, and give your Aspen Seating system a
fresh new look and feel with minimal additional cost.
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