Welcome
to Aspen Seating!
This is a brief introduction to our company and the process you
are about to begin. It will outline the fitting process and answer
some common questions you might have related to funding, Aspen Seating,
and your wheelchair supplier's responsibilities.
Forget
about everything you've experienced with wheelchair seating before
now. We have a much different approach at Aspen Seating that's
evolved around you. It isn't just a product that we are providing;
it is a comprehensive program you are entering with completely
individualized attention to resolve your unique seating needs.
As such, the fitting process is likely to be very different than
you have experienced before. It is much more time-consuming and
personalized with regular follow-ups scheduled to ensure that
the program continues to be successful in the future - all backed
by the best warranty package in the industry. Here's what usually
happens:
- Free
comprehensive no-obligation evaluation to determine appropriate
intervention.
- We
take care of all the documentation and paperwork to get your
system approved, working closely with your doctor and Rehabilitation
Technology Supplier (RTS).
- Any
insurance claims for a new seating system are filed and managed
by your RTS, usually along with any other wheelchair equipment
needs. Once approved for funding, your RTS will send us a purchase
order to begin work on the seating system. That's when the fitting
process begins.
- Depending
upon your unique situation (including travel, availability,
and complexity issues), we usually devote several days toward
building your personalized system.
- Depending
on which seating system is prescribed, an initial one-hour appointment
may be required to capture a mold of your shape. Subsequent
fittings shortly after will be scheduled for intensive fittings
and fabrication of your seating system. Normally there are three
fitting sessions including a delivery session where you will
be given instructions for use and care of your system.
- Delivery
doesn't mean the process is over. Initially we may provide a
temporary cover on your system in order to allow you to take
it out for a "test drive" in the real world under
normal use conditions. We will schedule a follow-up shortly
after for you to report any issues and make any final adjustments
before upholstering the system.
- You
will also receive another follow-up call in the coming weeks
after final delivery to ensure that you had a satisfactory experience
with us. In addition, we will also call to schedule the regular
follow-up evaluation (usually every 6 months to a year depending
upon your needs).
- It
will expedite the process if you have a backup wheelchair to
use while your seating system is in development. However, any
equipment belonging to you needs to be taken with you upon delivery
of your Aspen Seating system, as we have no space for storage.
- Adjustments
for fit and function are included in the warranty program.
- Every
12-18 months the seating system may require refurbishment that
includes replacement of soft foam and upholstery. This is provided
at a very low cost and is usually covered by insurance.
If
you have any further questions or comments, please feel free to
discuss them with your Aspen Seating practitioner or call us toll
free at (866) 781-1633. We look forward to working with you!
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